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Return Material Authorization (RMA) – Request Process

Reference Links:

RMA Request Form – Excel Privacy Policy

Step I: Review with Technical Support

Before requesting an RMA number, please review with our Technical Support to assist with determining if a resolution is possible prior to returning the product.

Contact sales@kyntronics.com for technical support. They will advise if an RMA number is required and will assist as necessary.

 

Step II: Complete RMA Request Form

* Please Note: All fields must be completed prior to issuance of an RMA number, if you do not know the answer, please fill in with “N/A.”

 

Step III: Obtaining an RMA Number

  • Following discussion with Kyntronics technical support and the determination is to proceed with the RMA process, complete the RMA request form
  • Contact the Returned Material Administrator by phone 440-220-5990 or email the RMA Request form to sales@kyntronics.com
  • Kyntronics will issue an RMA number which will be used for the remainder of the process.

 

Step IV: Warranty / Non-Warranty Returns – PO issuance

  • Ship the product to Kyntronics at 6565 Davis Industrial Pkwy, Unit R, Solon, OH 44139. Make sure the RMA number is noted on the outside of the shipping container, and include the RMA Request form with the paperwork that accompanies the return shipment.
  • Upon receipt of the returned goods, Kyntronics will assess the cost of repairs and issue a warranty determination.
  • Non-warranty repairs will require a Purchase Order prior to any work being performed on the returned product. An estimate for the cost of the repair will be provided. Note that the final repair cost could be different from the estimated cost.
  • Upon receipt of the Purchase Order, a return delivery estimate will be provided.

 

Note:

Regarding any Kyntronics products returned for service, Kyntronics will not reinstall customer-added components. Kyntronics assumes responsibility to repair/rebuild Kyntronics units with original Kyntronics-supplied components only and will not re-install customer added parts and/or accessories upon completion of the repair. Any customer-added components will be returned to the customer as loose items with the repaired unit.

 

Privacy Notice:

By giving us your contact information, you are giving consent to Kyntronics to store your data and follow-up with you via email or phone. At Kyntronics, we promise to treat your data with respect and only share it with our representatives and distributors for the purpose outlined on the form. You can remove your request or information at any time by reaching out to our team at sales@kyntronics.com.

For further information on how we protect your information, please refer to our Privacy Policy.